Terms of service

Version: 2026-09-08 · Effective: 8 September 2026

2026-09-08: merchant of record named as Polar Software, Inc.; definitions updated to the current product.

1. Parties

This agreement is between Arif Hacı Bayram Kurnaz, a sole trader established in Türkiye (place of business: Çanakkale, Türkiye; tax office: Çanakkale; tax number: 5940929524), trading as Portiger, which operates the customer portal at portiger.com and provides the Portiger software, and the individual or organisation opening an account ("Customer").

Ticking the box at signup means you have read and accepted this text. The version you accepted is recorded against your account together with the moment of acceptance (see §12).

2. Definitions

• Service — this portal, the licence validation service, and the right to use the Portiger software.
• Portiger — server control plane software: one binary that runs the Customer's applications as stacks on the Customer's own servers.
• Licence — a signed electronic entitlement to run a given product, within given limits, for a given period.
• Installation — the single control plane a Licence is activated against.

3. Accounts

Opening an account requires a valid e-mail address and a password. The address is verified by delivering a six-digit code, valid for fifteen minutes; a fresh one can be requested from the portal.

The Customer is responsible for keeping their credentials confidential and for everything done through their account. Suspected unauthorised access must be reported immediately to security@portiger.com.

One account per e-mail address.

4. Licences

A Licence grants the Customer the right to run the product on their own infrastructure. Ownership of the software is not transferred; what is granted is a non-exclusive, non-transferable right of use for the term of the agreement.

A Licence is bound at activation to a public key the Installation generates. An activated Licence cannot be reused on a different Installation; moving an Installation requires a fresh activation from the portal.

Every Licence carries the numeric limits of the plan purchased.

What is not permitted: renting, sublicensing or transferring a Licence to a third party; circumventing, removing or modifying the licence validation mechanism; reverse-engineering the product in order to build a competing one. Breach of this section is grounds for immediate termination under §9.

5. Fees and payment

Prices are published in the portal. Unless stated otherwise they are exclusive of VAT, which is applied according to the Customer's billing address.

Plans may be monthly or annual.

Subscriptions renew automatically at the end of each term on the same terms unless cancelled. Cancellation is done from the licence page in the portal and takes effect at the end of the current period.

Polar Software, Inc. (polar.sh) is the merchant of record for every purchase made through the portal. Polar sells the Licence to the Customer as an authorised reseller: it takes the payment, calculates and remits the applicable tax, and issues the invoice, so the seller named on the receipt is Polar and that transaction is governed by Polar's own terms. Portiger is the vendor of the product, and this agreement continues to govern the Licence and the use of the software. Portiger never sees or stores your card number (see Privacy Policy §4).

6. Right of withdrawal

For digital content supplied and performed immediately by electronic means, the statutory right of withdrawal does not apply once delivery has begun, where the Customer has expressly consented to that immediate performance and acknowledged losing the right — which is what the checkout asks for. Performance is treated as complete the moment the licence key is delivered.

Even so: you do not have to pay to evaluate the product. The Community edition is free. If a purchase is unusable because of a defect on our side, write to billing@portiger.com — we do not use this clause as a shield.

Beyond that, and on its own initiative, Portiger offers a fourteen-day refund: ask within fourteen days of a payment and it is returned, with no reason required. Requests go to billing@portiger.com from the account that made the purchase. Where local law grants a consumer a wider or longer right of withdrawal, that right applies on top of this one and is not reduced by it.

7. Acceptable use

The Customer may not use the Service unlawfully, in a way that infringes third party rights, or in a way that places disproportionate load on its infrastructure.

Calls to the licence validation service must stay within reasonable frequency. Installations perform this check every six hours on their own; that behaviour does not need to be modified by hand.

8. Intellectual property

All rights in the Portiger software, trade marks, documentation and the portal itself belong to Portiger. This agreement transfers no rights beyond those it grants expressly.

The Customer's own data belongs to the Customer. Portiger does not access the content processed by software running on the Customer's servers — Portiger runs on the Customer's own infrastructure and does not send business data back to us.

9. Suspension and termination

Portiger may suspend or terminate a Licence for non-payment — including a payment that is later reversed or charged back — for use contrary to §7, or for breach of the prohibitions in §4.

Cancelling does not cut off access. When a Customer cancels, the Licence keeps working until the end of the period already paid for. Access is cut only by a revoked or suspended status.

The Customer may close their account at any time. Retention periods on closure are set out in Privacy Policy §5.

10. Warranties and liability

The Service is provided "as is". Portiger does not warrant uninterrupted or error-free operation. Where a service level commitment (SLA) has been agreed separately and in writing, that agreement is unaffected.

Portiger's total liability arising from any incident is limited to the amount the Customer paid for the product concerned in the twelve months before the incident. Portiger is not liable for indirect loss, loss of profit or loss of data.

These limits do not apply to damage caused by Portiger's intent or gross negligence, nor where mandatory consumer law provides otherwise.

11. Personal data

The processing of personal data is governed by the Privacy Policy, which forms an integral part of this agreement.

Consent to marketing messages is separate and optional. An account can be opened without giving it, and it can be withdrawn at any time without affecting the account.

12. Changes

Every version of this text is numbered by date. The version you accepted is recorded against your account at the moment of acceptance.

Material changes are notified by e-mail at least thirty days before they take effect. If you do not accept a change, you may cancel your subscription before the effective date.

13. Governing law

This agreement is governed by Turkish law, and the courts and execution offices of Çanakkale, Türkiye have jurisdiction. Customers acting as consumers retain their statutory rights to apply to consumer arbitration committees and consumer courts.

14. Language

This agreement is published in English and in Turkish. For a Customer resident in Türkiye the Turkish text prevails; for every other Customer the English text prevails. Nothing in this section removes a right that mandatory law grants a consumer in their own language.

15. General

If a provision of this agreement is held invalid or unenforceable, the rest stays in force and the invalid part is treated as replaced by the lawful provision closest to its purpose.

This text, together with the Privacy Policy, is the whole of the agreement between the parties on its subject and replaces any earlier understanding. It does not affect any separate contract the Customer has with Polar Software, Inc., which takes the payment.

Portiger may transfer this agreement to a successor on a merger, acquisition or transfer of the business, having given the Customer notice. The Customer may not transfer it without Portiger's written consent.

Neither party is liable for a failure caused by something outside its reasonable control — network or power failure, an act of a public authority, natural disaster, armed conflict — for as long as that cause lasts.

Not enforcing a right on one occasion does not waive it.

Complying with any export control or sanctions rules that apply to them is the Customer's responsibility.

16. Contact

hello@portiger.com · Çanakkale, Türkiye